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    Within a 24-hour period we can cancel or change the order. After that period If it doesn't fit you, suit you or it's not what you expected - just send it back. You can choose from the following options:

    • Exchange for a new product
    • Exchange for a voucher to be redeemed towards your next order

    Before you send the product back, please contact our friendly service team and provide your Order ID.

    To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

    We cannot return:

    • Gift Cards
    • Customized Orders
    • Any item not in its original condition, damaged or missing parts for reasons not due to our error

    Refunds (if applicable)

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

    If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of days.

    Late or missing refunds (if applicable)

    If you haven’t received a refund yet:

    • Double check your bank account.
    • Contact your credit card company or your bank. There is often some processing time before refund is posted.

    If you have done all of this and still haven't received a refund yet, please contact us at support@labratgifts.com

    Sale Items (if applicable)

    Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

    Exchanges (if applicable)

    We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@labratgifts.com and send your item to: 6 Delaware Drive, Unit 1 Salem, New Hampshire US 03079.

    Gifts

    If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

    If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

    Shipping

    To return your product, you should mail your product to: 6 Delaware Drive, Unit 1 Salem, New Hampshire US 03079

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

    Depending on where you live, the time it may take for your exchanged product to reach you, may vary.